Start with the right CRM

Top 17 CRM for E-commerce

Best CRM Solutions for an Effective Online Store

Best

Start with the right CRM

№1

LP-CRM

LP-CRM: an effective solution for retail business, e-commerce, and services. Manage sales, clients, and orders from a single platform. Optimize processes, increase conversion, and grow your business.

Service advantages

  • Sales growth. The system optimizes customer interaction, increasing conversion and average check.
  • Efficient management. Centralize all customer and order data in one place for better control.
  • Personalization. Create personalized offers for each customer, increasing their loyalty.
  • Data analytics. Get in-depth reports on business operations to make informed decisions.

Capabilities

  • CRM for e-commerce
  • LP-CRM: retail
  • LP-CRM: services
  • Sales growth
  • Business automation
LP-CRM
№2

Capsule CRM

Capsule CRM: Your simple assistant for e-commerce. Easily manage contacts, deals, and projects. Optimize sales and stay one step ahead of the competition. Everything you need for an efficient business - in one place!

Service advantages

  • Easy management. Manage contacts, deals, and tasks without unnecessary complexity.
  • Clear interface. Intuitive design for a quick start.
  • All in one place. Keep all customer and project information at your fingertips.
  • Effective deals. Optimize the deal workflow and increase conversion.

Capabilities

  • CRM for e-commerce
  • Capsule CRM
  • Easy CRM
  • Contacts, deals, projects
  • Simple business tool
Capsule CRM
№3

KeyCRM

KeyCRM - Ukrainian CRM for e-commerce. Manage orders from all channels, optimize communications, control inventory, and analyze sales. Everything in one place for your success!

Service advantages

  • All in one place. Manage orders, communications, inventory, and analytics in a single system.
  • Sales growth. Optimize operations to increase profit and efficiency.
  • Order control. Track every step from checkout to delivery, minimizing losses.
  • Unified communication. Communicate with customers through convenient channels from a single interface.

Capabilities

  • CRM for e-commerce
  • Orders from all channels
  • Communications and inventory
  • Sales analytics
  • Ukrainian CRM
KeyCRM
№4

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) is an intelligent CRM for e-commerce that unifies sales, marketing, and support. With built-in telephony, email communication, and an AI assistant, it optimizes your processes, automates tasks, and helps build stronger customer relationships, increasing sales.

Service advantages

  • Integrated telephony. Make calls directly from the system, capturing all details of customer interactions.
  • Email marketing. Create personalized campaigns and track their effectiveness all in one place.
  • AI assistant. Get automated suggestions and predictions for more effective sales management.
  • Single source of truth. Keep all customer information and their behavior in one accessible location.

Capabilities

  • CRM for e-commerce
  • Phone, email, AI assistant
  • Freshworks CRM
  • Sales growth
  • Convenient customer management
Freshworks CRM (Freshsales)
№5

Less Annoying CRM

Less Annoying CRM: a super simple tool for growing your e-commerce business. No unnecessary features, just what's really needed for customer and sales management. Simplify work, focus on the main thing!

Service advantages

  • Simple interface. Ease of use without long training.
  • Sales growth. Effectively manage customers and increase revenue.
  • Quick implementation. Start working immediately, without wasting time.
  • Customer control. Full understanding of your customer base.

Capabilities

  • CRM for e-commerce
  • Simplicity for small business
  • Less complexity
  • Less Annoying CRM
  • Efficiency
Less Annoying CRM
№6

KeepinCRM

KeepinCRM: A simple CRM for small and medium businesses. Manage clients, tasks, deals, inventory, and finances effectively. The perfect solution for e-commerce to optimize sales and improve customer loyalty.

Service advantages

  • Client management. Keep all customer information in one place for better service.
  • Task planning. Organize your team's work and never forget important tasks.
  • Deal tracking. Control every stage of the sale from the first contact to a successful closing.
  • Inventory management. Always be aware of product availability and avoid shortages or surpluses.

Capabilities

  • CRM for e-commerce
  • Clients, tasks, deals
  • Simple CRM for SMB
  • Inventory and finance
  • KeepinCRM
KeepinCRM
№7

Nutshell

Nutshell: проста CRM та email-маркетинг для B2B-команд. Ідеально для e-commerce: керуйте клієнтами, автоматизуйте розсилки та підвищуйте продажі. Ефективно та зрозуміло.

Service advantages

  • Зростання продажів. Підвищуйте ефективність роботи з клієнтами та збільшуйте прибуток.
  • Єдина база клієнтів. Завжди майте актуальну інформацію про кожного покупця під рукою.
  • Email-розсилки. Налагоджуйте зв'язок з аудиторією та повертайте клієнтів.
  • Зручне управління. Інтуїтивно зрозумілий інтерфейс спрощує роботу команди.

Capabilities

  • CRM для e-commerce
  • Email-маркетинг
  • B2B-команди
  • Простий інтерфейс
  • Nutshell - ваш вибір
Nutshell
№8

Streak CRM

Streak CRM: a powerful CRM right in Gmail! Optimize sales for e-commerce, create custom pipelines, manage leads and deals without leaving your inbox. Everything you need to grow your online business.

Service advantages

  • Business management. Everything in your inbox: clients, sales, projects. Without unnecessary programs.
  • Custom processes. Customize workflows to your business needs, not the other way around.
  • Sales growth. Effectively manage deals, not missing any opportunity to earn.
  • Email + projects. Integrate order and customer management into your daily communication.

Capabilities

  • CRM for e-commerce
  • Manage sales in Gmail
  • Custom pipelines
  • Streak CRM
  • Grow with CRM
Streak CRM
№9

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales: a powerful CRM for e-commerce. Deep integration with the 365 ecosystem and AI assistant Copilot automate processes, increase sales efficiency, and improve customer interaction. Optimize your online business!

Service advantages

  • Deep integration. A unified interface for managing sales, marketing, and service.
  • Sales growth. Discover new opportunities and improve team efficiency.
  • Smarter approach. AI assistant Copilot for analytics and recommendations.
  • Customer experience. Personalize interactions and build long-term relationships.

Capabilities

  • CRM for e-commerce
  • Microsoft Dynamics 365
  • Deep 365 integration
  • Microsoft Copilot
  • Sales and marketing
Microsoft Dynamics 365 Sales
№10

Keap (ex-Infusionsoft)

Keap (ex-Infusionsoft) - Powerful CRM and marketing automation for e-commerce entrepreneurs. Streamline sales, manage customers, and grow your business with comprehensive tools. Maximize your online store's efficiency.

Service advantages

  • All-in-one platform. All business tools in one place for effective management.
  • Sales growth. Automate marketing campaigns and increase revenue.
  • Customer connection. Personalize communication and build loyal relationships.
  • Company management. Optimize operations and increase team productivity.

Capabilities

  • CRM for e-commerce
  • Sales increase
  • Marketing automation
  • Keap: CRM+marketing
  • Business growth with Keap
Keap (ex-Infusionsoft)
№11

SalesDrive

SalesDrive: CRM for e-commerce. Automate your online store! Integrations with marketplaces, delivery, payment systems and warehouse. Effective management of orders, customers and sales. Grow with us!

Service advantages

  • Integration with marketplaces. Connect your stores on Prom, Rozetka, Kasta and other platforms for easy order management.
  • Unified customer base. Collect all customer information in one place for personalized offers.
  • Delivery automation. Integrate with Nova Poshta, Ukrposhta, Justin for quick shipment processing.
  • Simple inventory accounting. Track inventory, prices, and product assortment directly from the SalesDrive system.

Capabilities

  • CRM for e-commerce
  • Integration with marketplaces
  • Sales automation
  • Warehouse management
  • Payments and delivery
SalesDrive
№12

HubSpot CRM

HubSpot CRM: A free CRM core that unifies marketing, sales, and support on a single platform. Ideal for e-commerce: manage customers, automate processes, and scale your business with HubSpot.

Service advantages

  • Unified platform. Unifies marketing, sales, and support for effective business management.
  • Free core. Start with powerful functionality without additional costs.
  • Sales growth. Optimize sales department operations and increase conversion.
  • Convenient management. Centralize all customer information and communications.

Capabilities

  • CRM for e-commerce
  • Unified platform
  • Free core
  • Marketing, sales
  • Customer support
HubSpot CRM
№13

monday sales CRM

monday sales CRM: a powerful CRM for e-commerce built on monday.com. Optimize sales, manage leads, and automate processes. Designed for your business growth.

Service advantages

  • Customizable flexibility. Adapt to your needs for maximum efficiency.
  • Centralized management. All customer and deal data in one place.
  • Sales visualization. Track deal progress and future plans.
  • Task automation. Free up your team from routine for strategic actions.

Capabilities

  • CRM for e-commerce
  • Monday Sales CRM
  • Flexible CRM
  • Sales teams
  • monday.com
monday sales CRM
№14

Zoho CRM

Zoho CRM - a cloud-based CRM that optimizes sales, marketing, and service for e-commerce. Automate processes, increase customer loyalty, and grow with a powerful business tool.

Service advantages

  • Sales growth. Increase profits through effective customer and offer management.
  • Time saving. Automate routine tasks, focus on strategy.
  • Service improvement. Provide customers with an exceptional experience at every stage.
  • Unified platform. Manage marketing, sales, and service in one place.

Capabilities

  • CRM for e-commerce
  • Sales automation
  • Marketing for e-commerce
  • Customer service
  • Zoho CRM
Zoho CRM
№15

Zoho CRM

Zoho CRM - a cloud-based CRM that optimizes sales, marketing, and service for e-commerce. Automate processes, increase customer loyalty, and grow with a powerful business tool.

Service advantages

  • Sales growth. Increase profits through effective customer and offer management.
  • Time saving. Automate routine tasks, focus on strategy.
  • Service improvement. Provide customers with an exceptional experience at every stage.
  • Unified platform. Manage marketing, sales, and service in one place.

Capabilities

  • CRM for e-commerce
  • Sales automation
  • Marketing for e-commerce
  • Customer service
  • Zoho CRM
Zoho CRM
№16

Zoho CRM

Zoho CRM - a cloud-based CRM that optimizes sales, marketing, and service for e-commerce. Automate processes, increase customer loyalty, and grow with a powerful business tool.

Service advantages

  • Sales growth. Increase profits through effective customer and offer management.
  • Time saving. Automate routine tasks, focus on strategy.
  • Service improvement. Provide customers with an exceptional experience at every stage.
  • Unified platform. Manage marketing, sales, and service in one place.

Capabilities

  • CRM for e-commerce
  • Sales automation
  • Marketing for e-commerce
  • Customer service
  • Zoho CRM
Zoho CRM
№17

Zoho CRM

Zoho CRM - a cloud-based CRM that optimizes sales, marketing, and service for e-commerce. Automate processes, increase customer loyalty, and grow with a powerful business tool.

Service advantages

  • Sales growth. Increase profits through effective customer and offer management.
  • Time saving. Automate routine tasks, focus on strategy.
  • Service improvement. Provide customers with an exceptional experience at every stage.
  • Unified platform. Manage marketing, sales, and service in one place.

Capabilities

  • CRM for e-commerce
  • Sales automation
  • Marketing for e-commerce
  • Customer service
  • Zoho CRM
Zoho CRM
Comparison table

CRM: comparison

# CRM Name Positioning What it can do Free Minimum price
1LP-CRMRetail business, e-commerce, servicesSales, clients, ordersFree version up to 50 orders per monthfrom $9/month
2Capsule CRMeCommerce, small business, startupsContacts, deals, projectsFree planfrom $18/mo per user
3KeyCRMeCommerce, B2C, B2BOrder management, communications, inventory, analytics14-day trialfrom $19/mo
4Freshworks CRM (Freshsales)eCommerce, small business, growing companiesSales, marketing, supportFree planfrom $9/mo per user
5Less Annoying CRMSmall business, e-commerce ownersCustomer management, sales, growth30-day trial$19/month per user
6KeepinCRMSmall business, medium business, e-commerceClient management, tasks, deals7 days trialfrom 290 UAH/user/month
7Nutshelle-commerce, B2B, малий бізнесКерування клієнтами, email-маркетинг, автоматизація продажівТест 14 дніввід $16/міс за користувача
8Streak CRMe-commerce, small business, startupsGmail integration, custom pipelines, deal managementFree planfrom $59/mo per user
9Microsoft Dynamics 365 SaleseCommerce, B2B, B2CAutomation, integration, AI30-day trialfrom $65/mo per user
10Keap (ex-Infusionsoft)eCommerce, small business, entrepreneursCRM, marketing automation, e-commerceTrial (free)from $159/month
11SalesDriveeCommerce, online stores, online businessAutomation, integrations, management14 days trialfrom 349 UAH/month
12HubSpot CRMeCommerce, small business, startupsCustomers, marketing, sales, supportFree planfrom $20/mo per user
13monday sales CRMe-commerce, small and medium businesses, growing companiesLead management, sales optimization, process automationFree plan (up to 2 users)from $12/month per user (min. 3 seats)
14Zoho CRMe-commerce, small business, medium businessSales, marketing, service automationFree plan (up to 3 users)from $20/month per user
15Zoho CRMe-commerce, small business, medium businessSales, marketing, service automationFree plan (up to 3 users)from $20/month per user
16Zoho CRMe-commerce, small business, medium businessSales, marketing, service automationFree plan (up to 3 users)from $20/month per user
17Zoho CRMe-commerce, small business, medium businessSales, marketing, service automationFree plan (up to 3 users)from $20/month per user
Answers to questions

Answers to questions

? What is this system for business?
A system for managing customer interactions and optimizing online sales.
? What are the benefits of the system?
Increased loyalty, more effective marketing, process automation, better customer understanding.
? How to choose the best program?
Compare features, prices, integrations, and user reviews.
? Does the program facilitate communication?
Yes, it helps centralize customer data and interaction history.
? How does the system affect sales?
It allows for personalized offers, faster order processing, and increased conversion.