Choose a modern CRM

17 Best CRMs for Online Stores

Effective solutions for your online business

TOP

Choose a modern CRM

№1

LP-CRM

LP-CRM: a powerful CRM for product businesses, e-commerce, and services. Optimize sales, manage customers, and automate processes. The ideal solution for your online store!

Business advantages

  • Customer management. Effectively manage your customer database, track their behavior and order history.
  • Sales growth. Increase conversions with personalized offers and segmentation.
  • Ease of use. LP-CRM's intuitive interface allows you to quickly master the system.
  • Platform integration. Seamless integration with popular e-commerce platforms for convenient business management.

Functionality

  • Best CRM for e-commerce
  • LP-CRM: Your product business
  • Optimize sales with LP-CRM
  • LP-CRM: CRM for online business
  • Increase profit with LP-CRM
LP-CRM
№2

Agile CRM

Agile CRM: a single interface for sales, marketing, and service. Optimize your online store's performance, increase efficiency, and customer satisfaction. An intuitive, powerful, and scalable CRM for your business success.

Business advantages

  • Sales growth. Optimize your sales department's work to achieve better results.
  • Turnkey marketing. Automate campaigns, attract customers, and increase conversion.
  • Exceptional service. Maintain seamless communication with customers at all stages.
  • All in one place. Manage sales, marketing, and service in a single convenient system.

Functionality

  • CRM for e-commerce
  • A unified platform for business
  • Grow with Agile CRM
  • Effective sales
  • User-friendly interface
Agile CRM
№3

OneBox OS

OneBox OS: все для вашого інтернет-магазину! CRM/ERP, що об'єднує процеси, телефонію, склад та документообіг. Автоматизуйте бізнес, збільшуйте продажі та ефективність з єдиною платформою.

Business advantages

  • Єдиний простір. Керуйте всіма процесами бізнесу в одній системі: від продажів до складу.
  • Інтегрована телефонія. Дзвоніть клієнтам прямо з системи, записуйте розмови.
  • Складський облік. Контролюйте залишки, оптимізуйте закупівлі, уникайте дефіциту.
  • Документообіг. Створюйте та керуйте документами автоматично, економлячи час.

Functionality

  • CRM для e-commerce
  • Оптимізація продажів
  • OneBox CRM/ERP
  • Все в одному рішенні
  • Ефективне управління бізнесом
OneBox OS
№4

SalesDrive

SalesDrive - CRM for online stores that optimizes sales. Integrates with marketplaces, delivery, payments, and warehouse. Manage all processes in one place for maximum business efficiency!

Business advantages

  • Integrations. Connect marketplaces, delivery, and payment systems easily.
  • Order Management. Track every customer step from order to delivery.
  • Inventory Management. Control product stock levels and optimize inventory.
  • Sales Analytics. Make data-driven decisions for business growth.

Functionality

  • CRM for e-commerce
  • Marketplace Integration
  • Payments and Delivery
  • Inventory Management
  • SalesDrive - your assistant
SalesDrive
№5

Nutshell

Nutshell: Simple CRM and email marketing for B2B teams. Optimize sales, manage clients, and automate communication. The perfect solution for online stores seeking growth!

Business advantages

  • Ease of use. Intuitive interface for effective team work.
  • Data centralization. All contacts and interaction history in one place.
  • Email marketing. Automated newsletters for customer acquisition and retention.
  • Reporting. Sales analytics for informed decision-making.

Functionality

  • CRM for e-commerce
  • Sales optimization
  • Effective email marketing
  • Nutshell: B2B CRM
  • Simple CRM for growth
Nutshell
№6

Pipedrive

Pipedrive: CRM built for sales growth! Focuses on visual pipelines and increasing deal conversion. Ideal for online stores aiming to effectively manage the sales process and increase profit. Organize your work and achieve success with Pipedrive.

Business advantages

  • Visual pipelines. Manage deals easily, seeing the entire process from start to finish.
  • Sales growth. Optimize sales steps and increase conversion.
  • Automation. Free up time from routine tasks for business development.
  • Analytics. Gain deep insights for making informed decisions.

Functionality

  • Online sales
  • User-friendly pipelines
  • Pipedrive CRM
  • Deal conversion
  • Online store
Pipedrive
№7

Less Annoying CRM

Less Annoying CRM: An incredibly simple CRM for small businesses. No unnecessary complexity, ideal for online stores. Easy customer, sales, and task management. Focus on growth, not complex systems.

Business advantages

  • Ease of use. User-friendly interface, no lengthy training required. Excellent for small teams.
  • Quick start. Get started in minutes, no setup hassle. Ideal for fast-growing businesses.
  • Customer tracking. Keep all your customer information in one place. Know your customers better.
  • Sales increase. Effective contact and deal management will help you not lose a single customer.

Functionality

  • CRM for e-commerce
  • Simplicity
  • Efficiency
  • Sales growth
  • Less Annoying CRM
Less Annoying CRM
№8

SugarCRM

SugarCRM: a powerful B2B CRM with a flexible open architecture. Optimize your sales, manage customers, and improve business efficiency. An ideal solution for modern companies.

Business advantages

  • Open architecture. Ideal for B2B sales, easily adapts to your needs.
  • Flexibility. Customize the CRM to your business's unique processes.
  • Scalability. Grow with SugarCRM, supporting feature expansion.
  • Integration. Easily integrates with other systems for full control.

Functionality

  • CRM for e-commerce
  • SugarCRM: B2B solution
  • Open architecture
  • Sales flexibility
  • Store optimization
SugarCRM
№9

Odoo CRM

Odoo CRM: a comprehensive solution for your online store! Integrate sales, marketing, and support in a single ERP system. Effectively manage customers, automate processes, and increase profits. The best choice for your business growth!

Business advantages

  • Comprehensive management. All customer and transaction data in one place, simplifying work.
  • Sales growth. Effectively manage leads and close more deals.
  • Analytics and reports. Make informed decisions with detailed reports.
  • Integration with Odoo. Full synchronization with other ERP modules for seamless operation.

Functionality

  • Professional CRM
  • Odoo CRM: all-in-one
  • Effective management
  • Integration with ERP
  • Your success with Odoo
Odoo CRM
№10

amoCRM

amoCRM: CRM with a focus on messengers. Effectively manage your online store sales using chat funnels, bots, and omnichannel dialogues. Automate customer communication and increase conversion.

Business advantages

  • Instant replies. With chatbots and chat funnels, you'll never lose a customer.
  • Omnichannel. Communicate with customers where it's convenient for them - in messengers, on the website.
  • Effective sales. Helps convert inquiries into orders through personalization.
  • All in one place. Manage communications and deals in a single interface.

Functionality

  • Best CRM for e-commerce
  • amoCRM: chat funnels
  • Sales bots
  • Omnichannel
  • User-friendly interface
amoCRM
№11

monday sales CRM

monday sales CRM: A flexible CRM built on monday.com for sales teams. Optimize workflows, boost e-commerce sales efficiency with powerful tools and customization.

Business advantages

  • Personalization. Adapt the system to the unique needs of your business and customers.
  • Scalability. Grow with monday sales CRM, easily adapting it to new challenges.
  • Data Visualization. Analyze sales and team performance in a visual format for decision-making.
  • Integration. Connect monday sales CRM with other tools for comprehensive workflow automation.

Functionality

  • CRM for e-commerce
  • monday sales CRM
  • Flexible CRM
  • Sales on monday.com
  • CRM for teams
monday sales CRM
№12

Keap (ex-Infusionsoft)

Keap (ex-Infusionsoft): a powerful CRM and marketing automation for growing your online store. Increase sales, optimize processes, and save time. The ideal solution for entrepreneurs who strive for efficiency.

Business advantages

  • All in one. Combines CRM and marketing for complete business control.
  • Sales growth. Attract and retain customers more effectively.
  • Time saving. Automate routine tasks and focus on growth.
  • Analytics. Get detailed reports for informed decision-making.

Functionality

  • CRM for e-commerce
  • Sales automation
  • Keap: CRM+marketing
  • Business growth
  • Efficient small business
Keap (ex-Infusionsoft)
№13

Insightly

Insightly: CRM that unifies customers and projects for SMBs. Optimize sales, manage tasks, and integrate with other services. The ideal solution for growing your business!

Business advantages

  • CRM for business. Streamline customer relationships and manage sales.
  • Projects and tasks. Organize your team's work on tasks and projects.
  • Integrations. Connect other services for a unified workflow.
  • Sales analytics. Get data for decision-making and revenue growth.

Functionality

  • CRM for e-commerce
  • Insightly: CRM + projects
  • Efficiency for SMB
  • Integrations for business
  • Sales and projects
Insightly
№14

Copper

Copper: A CRM for Google Workspace that integrates seamlessly with Gmail. Organize your customers, automate workflows, and boost your online store's sales right from your inbox.

Business advantages

  • Gmail integration. Communicate with clients directly from your CRM, keeping all correspondence history.
  • Deal automation. Manage sales processes effectively, never missing an opportunity.
  • Unified customer database. Keep all customer information in one place for a personalized approach.
  • Reporting for growth. Analyze sales data and team performance for business optimization.

Functionality

  • Best CRM for e-commerce
  • CRM for Google Workspace
  • Gmail integration
  • Copper CRM
  • Effective sales
Copper
№15

Bitrix24

Bitrix24: your all-in-one business workspace! Comprehensive CRM, contact center, and project management tools. Optimize sales, customer communication, and teamwork. Ideal for growing online stores!

Business advantages

  • Unified workspace. Combines sales, customer communication, and project management in one system.
  • Easy implementation. Quickly integrate CRM and start managing your business.
  • Convenient management. Intuitive interface for all employees.
  • Advanced features. Functionality for automation, analytics, and effective customer interaction.

Functionality

  • CRM for e-commerce
  • Bitrix24: all-rounder
  • Sales, marketing, support
  • Unified workspace
  • User-friendly interface
Bitrix24
№16

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - a comprehensive CRM solution for online stores! Integrated telephony, email marketing, and a powerful AI assistant for sales automation, improving customer experience, and increasing conversion. Your reliable partner in the world of e-commerce!

Business advantages

  • Built-in telephony. Manage calls directly from CRM, record conversations, and analyze them.
  • Email marketing. Send personalized newsletters and track their effectiveness.
  • AI assistant. Get tips for improving communication and automating tasks.
  • Data centralization. All customer and sales data in one place for effective management.

Functionality

  • CRM for e-commerce
  • Freshworks CRM
  • Built-in telephony
  • Email marketing
  • AI assistant
Freshworks CRM (Freshsales)
№17

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - a powerful CRM that deepens integration with the 365 ecosystem and uses Copilot. Optimize online store sales, automate processes, and gain valuable insights for growth.

Business advantages

  • Deep integration. Seamless work with the Microsoft 365 ecosystem and other applications for maximum productivity.
  • Smart assistant. Copilot automates routine tasks, provides insights, and helps make informed decisions.
  • Data centralization. All customer and sales data in one place for full control and deep understanding of your business.
  • Scalability. The solution adapts to your business growth, ensuring efficient management at any scale.

Functionality

  • CRM for e-commerce
  • Dynamics 365 Sales
  • 365 Integration
  • AI Copilot
  • Microsoft
Microsoft Dynamics 365 Sales
Comparison

CRM analysis table

# CRM system Business type What it can do Free plan Price from
1LP-CRMProduct business, e-commerce, servicesSales optimization, customer management, process automationFree version up to 50 orders per monthfrom $9/month
2Agile CRMOnline stores, small and medium-sized businessesUnified interface, optimization, customer satisfactionFree plan (up to 10 users)from $8.99/month per user
3OneBox OSІнтернет-магазини, малий, середній бізнесCRM, ERP, телефоніяЧастина застосунків безкоштовнавід $1.99/міс (за 1000 записів)
4SalesDriveOnline stores, marketplacesIntegration, optimization, comprehensiveness14-day trialfrom 349 UAH/month
5NutshellB2B, online storesCRM, email marketing, automation14-day trialfrom $16/mo per user
6PipedriveOnline stores, B2B sellers, service companiesVisual pipelines, conversion increase, deal management14-day trialfrom $14.90/mo per user
7Less Annoying CRMSmall business, online stores, freelancersCustomers, sales, tasks30-day trial$19/mo per user
8SugarCRMB2B segment, medium and large businessesFlexibility, integration, scalabilityFree trialfrom $49/mo per user
9Odoo CRMOnline stores, small business, medium businessSales, marketing, supportOne App Free (CRM free of charge)from €24.90/month per user
10amoCRMOnline stores, small businesses, salesMessengers, chat funnels, omnichannel14-day trialfrom $15/mo per user
11monday sales CRME-commerce stores, sales teams, small businessesSales management, automation, customizationFree plan (up to 2 users)from $12/month per user (min. 3 seats)
12Keap (ex-Infusionsoft)Online stores, small businesses, entrepreneursCRM, marketing, automationTrial (free)from $159/month
13InsightlySMB, businessCustomers, projects, sales14-day trialfrom $29/mo per user
14CopperOnline stores, small business, salesCustomer organization, automation, sales14-day trialfrom $29/month per user
15Bitrix24businesses, online stores, teamsCRM, contact center, projectsFree planfrom $61/month (5 users)
16Freshworks CRM (Freshsales)Online stores, e-commerce, online businessTelephony, email, AI assistantFree planfrom $9/mo per user
17Microsoft Dynamics 365 SaleseCommerce, B2B, B2C365 Integration, Copilot, sales analytics30-day trialfrom $65/month per user
FAQ

FAQ

? How to choose a customer management program?
Consider functionality, scalability, integrations, and budget. Read reviews.
? What functions are necessary for online trading?
Order management, customer database, marketing automation, sales analytics.
? Are there free options for a startup?
Yes, some platforms offer limited free functionality for beginners.
? How to integrate with a website?
Most modern systems support APIs or have ready-made plugins for popular CMS.
? What to consider when scaling?
Choose a system that will grow with your business, offering advanced capabilities.