Choose a CRM for your business

Best CRMs for Service Businesses

CRM Systems for Your Business: Choosing Solutions

Best

Choose a CRM for your business

№1

LP-CRM

LP-CRM: a universal CRM for growing your business! Optimize customer relationships, sales, and service in retail, e-commerce, and service industries. Easily manage leads, automate processes, and increase efficiency. The ideal solution for the service sector!

Business advantages

  • Customers under control. All contacts and interaction history in one place.
  • Sales growth. Effective sales funnel management and identification of new opportunities.
  • Convenient planning. Organize meetings, tasks, and reminders for the team.
  • Business analytics. Get valuable reports for decision-making.

Capabilities

  • CRM for services
  • LP-CRM: for business
  • E-commerce
  • Retail business
  • Unified solution
LP-CRM
№2

HubSpot CRM

HubSpot CRM: A free CRM core with marketing, sales, and support in one platform. An ideal solution for the service industry that helps optimize work, attract clients, and grow your business.

Business advantages

  • A unified platform. Marketing, sales, and support in one place for maximum efficiency.
  • Free. Get powerful functionality without costs for your business.
  • Customer base growth. Attract and retain clients through personalized campaigns.
  • Improved service. Provide clients with perfect service from the first contact.

Capabilities

  • CRM for services
  • HubSpot CRM
  • Free
  • A unified platform
  • Business growth
HubSpot CRM
№3

OneBox OS

OneBox OS - is a universal CRM/ERP platform that optimizes business processes: from customer and sales management to warehousing, document management, and telephony. All in one convenient solution for the service industry!

Business advantages

  • Sales growth. Increase profits through effective customer and deal management.
  • Work organization. Bring order to all company workflows from call to report.
  • Time saving. Automate routine tasks so the team can focus on quality service.
  • Full control. Have all information about clients, deals, and resources in one place.

Capabilities

  • CRM for services
  • OneBox OS: CRM/ERP
  • Service efficiency
  • All in one
  • CRM + ERP = success
OneBox OS
№4

Bitrix24

Bitrix24: Your all-in-one workspace for the service industry! CRM, contact center, and project management in one place. Optimize sales, improve customer communication, and boost team efficiency.

Business advantages

  • Sales optimization. Effective lead and deal management to increase profits.
  • Centralized data. All customer and project information in one place.
  • Teamwork. Improves employee interaction and task efficiency.
  • Routine automation. Reduces staff workload, freeing up time for business development.

Capabilities

  • CRM for services
  • Bitrix24: sales
  • Contact center
  • Projects
  • All in one
Bitrix24
№5

Streak CRM

Streak CRM: your powerful assistant right in Gmail! Manage sales, projects, and clients with customizable pipelines. Ideal for service industries where responsiveness and personalization are crucial.

Business advantages

  • Built into Gmail. Manage clients directly in your inbox, without switching between applications.
  • Custom pipelines. Adapt workflows to your unique needs.
  • Task visibility. Track progress on each client and project.
  • Automation. Reduce routine work, focusing on business growth.

Capabilities

  • CRM for service
  • Flexible pipelines
  • Streak CRM - Gmail
  • Easy management
  • Sales growth
Streak CRM
№6

Capsule CRM

Capsule CRM: a simple and effective tool for managing contacts, deals, and projects. Optimize your service company's operations, track clients, and increase productivity. Everything you need for success, in one place!

Business advantages

  • Client Management. Easily organize your contact database, communication history, and client needs.
  • Deals Under Control. Track all sales stages, from initial contact to deal closure.
  • Projects in Order. Plan, assign tasks, and monitor project progress.
  • Simple Interface. An intuitive system that doesn't require extensive training for effective work.

Capabilities

  • Easy CRM for services
  • Manage Contacts
  • Track Deals
  • Organize Projects
  • Capsule CRM - It's simple!
Capsule CRM
№7

Binotel SmartCRM

Binotel SmartCRM - a powerful CRM system for the service industry. Provides a 360° customer card, deep analytics, convenient task management, and seamless integration with Binotel PBX. Optimize customer interaction and increase your business efficiency.

Business advantages

  • 360° customer card. Complete interaction history in one place for better service.
  • Advanced analytics. Make decisions based on accurate performance data.
  • Task planning. Organize team work and monitor deadlines.
  • PBX integration. Automate calls and record all customer communication.

Capabilities

  • CRM for services
  • 360° customer
  • Analytics
  • Tasks
  • PBX integration
Binotel SmartCRM
№8

SugarCRM

SugarCRM: a flexible, open-architecture CRM, ideal for B2B service sales. Adapt it to your unique business processes, optimize customer interactions, and increase sales efficiency.

Business advantages

  • Flexibility. Adapt the system to your business's unique needs.
  • Openness. Integrate with any programs and services.
  • Scalability. Grow with SugarCRM without changing the platform.
  • B2B orientation. Effective management of business client relationships.

Capabilities

  • CRM for services
  • SugarCRM
  • Open architecture
  • B2B sales
  • Flexibility
SugarCRM
№9

Odoo CRM

Odoo CRM: a powerful CRM module in the Odoo ERP ecosystem. Optimize sales, customer management, and marketing campaigns. A comprehensive solution for the service industry that integrates with other business processes.

Business advantages

  • A single customer database. Keep all customer information in one place for better understanding and personalization.
  • Sales management. Effectively track every stage of a deal, from initial contact to closing.
  • Productivity increase. Optimize workflows, automate routine tasks, and focus on growth.
  • Integration with Odoo. Leverage the power of the ERP system for complete business control.

Capabilities

  • Odoo CRM: relationship management
  • ERP ecosystem for services
  • User-friendly CRM for business
  • Integrated business solutions
  • Sales efficiency improvement
Odoo CRM
№10

Nutshell

Nutshell: Your simple CRM and email marketing for B2B teams. Streamline operations, build relationships, and grow your service business. Maximum impact, minimum complexity!

Business advantages

  • Ease of Use. Get started quickly with an intuitive interface.
  • Centralized Data. All your contacts and communications in one place.
  • Sales Growth. Effectively manage your customer relationships.
  • Email Marketing. Seamless integration for customer engagement.

Capabilities

  • CRM for Services
  • Easy CRM
  • Email Marketing
  • B2B
  • Nutshell
Nutshell
№11

amoCRM

amoCRM is a CRM focused on messengers that turns customer communication into a powerful sales tool. Build effective chat funnels, automate work with bots, and manage all omnichannel dialogues in one place. Ideal for the service industry!

Business advantages

  • Chat funnels. Engage customers directly in messengers, creating effective paths to purchase.
  • Personalization. Communicate with each customer individually, adapting to their needs.
  • Omnichannel. Collect all customer communications in one place, regardless of the communication channel.
  • Bots. Automate routine responses and consultations, speeding up request processing.

Capabilities

  • CRM for the service industry
  • amoCRM: messenger-focused
  • Chat funnels for business
  • Bots for automation
  • Omnichannel dialogues.
amoCRM
№12

Insightly

Insightly: a powerful CRM for SMBs, combining sales management, projects, and flexible integrations. Optimize processes, increase efficiency, and scale your service business.

Business advantages

  • Client management. Centralize customer data for better service.
  • Task planning. Organize workflows and track projects.
  • Integrations. Connect your favorite tools for easy work.
  • Business growth. Increase efficiency and customer engagement.

Capabilities

  • CRM for services
  • Project management
  • SMB Integrations
  • Insightly CRM
  • Business Solution
Insightly
№13

Agile CRM

Agile CRM: The comprehensive solution for the service industry. Unify sales, marketing, and service in one intuitive interface. Optimize processes, increase efficiency, and build strong customer relationships.

Business advantages

  • Unified Interface. Combines sales, marketing, and service in one place.
  • Workflow Optimization. Enhances team efficiency and customer satisfaction.
  • Sales Growth. Helps to better understand customer needs and increase revenue.
  • Customer Experience. Improves customer interaction at all stages of cooperation.

Capabilities

  • CRM for Services
  • Sales, Marketing, Service
  • Agile CRM
  • Unified Interface
  • Business Optimization
Agile CRM
№14

Vtiger CRM

Vtiger CRM: a versatile platform for your service business growth! Effectively manage sales, marketing, and customer support in a single interface. With Vtiger, you will build strong customer relationships and optimize all processes.

Business advantages

  • Sales growth. Increase revenue by optimizing the sales department's work.
  • Increased loyalty. Provide exceptional customer service and build strong relationships.
  • Effective marketing. Launch targeted campaigns and measure their effectiveness.
  • Centralized management. Manage all aspects of your business from a single Vtiger CRM platform.

Capabilities

  • CRM for services
  • Vtiger: Sales
  • Vtiger: Marketing
  • Vtiger: Help Desk
  • Single platform
Vtiger CRM
№15

Creatio (Sales)

Creatio (Sales) - A powerful low-code CRM platform that combines business process automation and CRM. Optimize sales, marketing, and service in the service industry by creating personalized customer journeys without complex coding. Efficiency and flexibility for your business.

Business advantages

  • Business Automation. Optimize workflows, increase efficiency, and reduce routine tasks.
  • Low-code Approach. Build solutions quickly, without deep programming knowledge.
  • Platform Flexibility. Adapt the system to the unique needs of your service.
  • Sales Growth. Increase team performance and improve customer experience.

Capabilities

  • CRM for Services
  • Business Automation
  • Low-code CRM
  • Creatio Sales
  • Business Processes
Creatio (Sales)
№16

Copper

Copper - A CRM built for Google Workspace with deep Gmail integration. Streamline customer management, automate processes, and boost your service business's efficiency. All in one place, right in your inbox.

Business advantages

  • Seamless integration. Your work in Gmail becomes a powerful customer management tool.
  • Centralized data. All customer and deal information in one place.
  • Effective communication. Improve customer interactions directly from your inbox.
  • Increased productivity. Automate routine tasks and focus on business growth.

Capabilities

  • CRM for services
  • Copper: CRM for Google Workspace
  • Deep Gmail integration
  • Efficiency in Google Workspace
  • Simplified customer management
Copper
№17

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales): A powerful CRM for the service industry with integrated telephony, email, and AI assistant. Automate sales, optimize communication, and increase your business efficiency.

Business advantages

  • Built-in telephony. Talk to customers right from the system.
  • Email marketing. Send personalized emails and track performance.
  • AI assistant. Get valuable insights and optimize your work.
  • Centralized management. All customer and deal information in one place.

Capabilities

  • CRM for service
  • Freshworks CRM
  • Telephony
  • Email
  • AI assistant
Freshworks CRM (Freshsales)
№18

Pipedrive

Pipedrive - CRM that turns your deals into success! Focus on visual pipelines and sales optimization for service companies. Manage processes, grow effectively!

Business advantages

  • Deal conversion. Increase the chances of successfully closing each deal by focusing on the sales process.
  • Visual pipeline. Track all your sales on a visual board, easily managing every stage.
  • Ease of management. Simple navigation and intuitive interface for effective work.
  • Team growth. Easily scale your business by collaborating with your team and managing clients.

Capabilities

  • CRM for services
  • Visual pipelines
  • Sales increase
  • Pipedrive CRM
  • Deal conversion
Pipedrive
№19

Keap (ex-Infusionsoft)

Keap (ex-Infusionsoft) - a powerful CRM and marketing automation platform designed for small business growth. It helps entrepreneurs optimize sales, attract customers, and manage business processes effectively.

Business advantages

  • Sales growth. Increase revenue through effective customer acquisition and retention.
  • Time saving. Automate routine tasks, focusing on business development.
  • Personalization. Create unique offers for each client.
  • Professional image. Look modern and reliable in the eyes of customers.

Capabilities

  • CRM for services
  • Business automation
  • Customer experience
  • Sales and marketing
  • Keap: everything for entrepreneurs
Keap (ex-Infusionsoft)
Analysis

CRM comparison table

# CRM Name Purpose Top features Trial period Base price from
1LP-CRMRetail business, e-commerce, servicesCustomers, sales, serviceFree version for up to 50 orders per monthfrom $9/month
2HubSpot CRMSmall businesses, services, startupsFree core, unified platform, work optimizationFree planfrom $20/mo per user
3OneBox OSService industry, small businessCRM/ERP, optimization, service industrySome applications are freefrom $1.99/mo (per 1000 records)
4Bitrix24Businesses, services, companiesCRM, contact center, projectsFree planfrom $61/mo (5 users)
5Streak CRMService industries, management, salesPipelines, integration, automationFree planfrom $59/mo per user
6Capsule CRMSmall and medium businesses, servicesContact, deal, project managementFree planfrom $18/mo per user
7Binotel SmartCRMService industry, small business, medium business360° customer card, analytics, PBX integration-from 399 UAH/month per employee
8SugarCRMB2B segment, services, salesFlexibility, adaptation, B2BFree trialfrom $49/month per user
9Odoo CRMBusiness, services, salesSales, customer, marketing managementOne App Free (CRM for free)from €24.90/month per user
10NutshellB2B Teams, ServicesCRM, Email Marketing, B2B14-Day TrialFrom $16/mo per user
11amoCRMSmall, medium business, servicesChat funnels, bots, omnichannel14-day trialfrom $15/mo per user
12InsightlySmall and medium businesses, service industrySales management, projects, integrations14-day trialfrom $29/mo per user
13Agile CRMService Industry, Small Business, Growing BusinessSales, Marketing, ServiceFree Plan (up to 10 users)from $8.99/mo per user
14Vtiger CRMSmall business, medium business, sales, marketing, supportSales, marketing, support15 days trialfrom $15/mo per user
15Creatio (Sales)Sales, Marketing, ServiceAutomation, Personalization, ManagementFree TrialPrice on Request
16CopperService businesses, professionals, teamsGmail integration, automation, customer management14-day trialfrom $29/mo per user
17Freshworks CRM (Freshsales)Service industry companies, small and medium businessesSales automation, integrated telephony, AI assistantFree planfrom $9/mo per user
18PipedriveService companies, small and medium businessesVisual pipelines, sales optimization, growth14-day trialfrom $14.90/mo per user
19Keap (ex-Infusionsoft)Small business, entrepreneursCRM, automation, salesTrial (free)from $159/mo
Frequently asked questions

Frequently asked questions

? What problems does customer relationship management software solve?
Manages customer interactions, automates processes, analyzes data.
? How to optimize customer interactions?
Systematize your contact database, track communication history, schedule tasks.
? What are the benefits of using customer management software?
Increased loyalty, effective sales management, personalized approach.
? How to choose the best solution for your business?
Consider your business specifics, budget, required functionality, and ease of use.
? What features are important for service companies?
Request management, scheduling, reminders, feedback collection.