Test and choose a CRM

TOP 10 CRMs for Call Centers

Best CRM Systems for Your Contact Center's Efficient Operation

Chart

Test and choose a CRM

№1

LP-CRM

LP-CRM: a universal CRM for product business, e-commerce, and services. Optimize sales, manage clients, and service. Ideal for increasing your business efficiency.

What you get

  • Effective communication. Centralized management of customer interactions for better service.
  • Sales increase. Optimization of workflows for profit growth.
  • Loyalty increase. Build long-term relationships with your customers.
  • Analytics and reporting. Gain deep insight into metrics for decision-making.

Configuration

  • CRM for call centers
  • Effective call management
  • LP-CRM: product, e-com
  • Sales automation
  • User-friendly interface
LP-CRM
№2

Copper

Copper: CRM that works right in Gmail. Optimize your call center operations with deep Google Workspace integration. Management, analytics, and communication - all at your fingertips.

What you get

  • Gmail Integration. All communications are automatically saved in the customer record.
  • Work with Google. Seamlessly integrates into your Google Workspace workflow.
  • Data Transparency. Easy access to the interaction history with each client.
  • Workflow Automation. Reduce routine tasks, focus on sales and support.

Configuration

  • CRM for Call Centers
  • User-friendly Gmail CRM
  • Copper: Google Integration
  • Manage Contacts Effectively
  • Sales Automation
Copper
№3

amoCRM

amoCRM: CRM with a focus on messengers. Automate sales through chat funnels, bots, and omnichannel dialogues. An ideal solution for call centers striving for effective customer communication.

What you get

  • Messenger-centric. Communicate with customers where it's convenient for them, through their favorite messengers.
  • Chat funnels. Structure communication and effectively guide customers towards purchase.
  • Bot automation. Automate routine requests and respond 24/7, freeing up operators.
  • Omnichannel. Unify all communication channels in a single window for a holistic experience.

Configuration

  • CRM for call centers
  • amoCRM
  • Chat funnels
  • Bots
  • Omnichannel
amoCRM
№4

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - is a comprehensive CRM solution designed to optimize the work of call centers. Combining integrated telephony, powerful email marketing tools, and an innovative AI assistant, Freshsales helps increase sales efficiency, improve customer interaction, and automate routine tasks. It is the ideal choice for modern call centers.

What you get

  • Integrated telephony. Manage calls directly from the system, track every interaction.
  • Email marketing. Send personalized newsletters and track their effectiveness.
  • AI assistant. Automate routine tasks and get smart tips from artificial intelligence.
  • Unified platform. All customer engagement tools are gathered in one place for maximum productivity.

Configuration

  • CRM for call centers
  • Built-in telephony
  • Email integration
  • AI assistant
  • Freshworks CRM
Freshworks CRM (Freshsales)
№5

OneBox OS

OneBox OS: a universal CRM/ERP for call centers. Optimize processes, telephony, inventory, and document management in a single solution. Increase efficiency, improve communication, and control all business operations.

What you get

  • Customer connection. A unified platform for calls, scripts, and ticket management.
  • All in one. Manage all operations: from calls to documents.
  • Productivity grows. Optimize operator work, speed up request processing.
  • Data analytics. Make decisions based on a complete picture of operator performance.

Configuration

  • CRM for call centers
  • Work automation
  • Unified platform
  • All in one solution
  • OneBox OS
OneBox OS
№6

Less Annoying CRM

Extremely simple CRM for small businesses. It will help your call center effectively manage clients, deals, and communications, without unnecessary features. Focus on the main thing - sales and quality service.

What you get

  • Simplicity. Intuitive interface, no complex training required.
  • Efficiency. Organize customer interactions, improve service.
  • Affordability. The perfect solution for small teams, without overpaying.
  • Growth. Helps build stronger relationships with every customer.

Configuration

  • CRM for call centers
  • Simple customer management
  • Less complexity, more business
  • Less Annoying CRM
  • Your business partner
Less Annoying CRM
№7

SugarCRM

SugarCRM: A flexible open-architecture CRM for B2B sales. An ideal solution for call centers aiming to optimize customer interactions, automate processes, and increase sales efficiency. Its modular structure and extensive customization capabilities adapt to your unique needs.

What you get

  • Open architecture. Customize to your unique business needs.
  • B2B flexibility. Ideal for complex sales processes.
  • Scalability. Grow your business with a powerful tool.
  • Integration. Easily integrates with other systems.

Configuration

  • CRM for call centers
  • B2B flexibility
  • Open architecture
  • SugarCRM
  • Sales efficiency
SugarCRM
№8

Nutshell

Nutshell: Simple CRM and email marketing for B2B. Optimize your call center operations, improve customer engagement, and boost sales performance. Everything you need to grow your business in one convenient tool.

What you get

  • Contact Management. Organize data about potential and existing clients for effective interaction.
  • Communication. Stay in touch with clients through email campaigns and activity tracking.
  • Analytics. Monitor key sales metrics and communication effectiveness.
  • Sales Growth. Optimize team performance to increase profit and customer satisfaction.

Configuration

  • Call Center CRM
  • Easy Client Management
  • Sales Growth
  • Professional Email Marketing
  • Nutshell - Your B2B Partner
Nutshell
№9

NetHunt CRM

NetHunt CRM: manage leads, visualize sales funnels, and automate processes directly from Gmail. The ideal solution for effective call center operations where every communication counts.

What you get

  • Gmail integration. Manage communications and sales directly from your inbox.
  • Lead management. Effectively track potential clients at every stage of interaction.
  • Visual funnel. Clearly see deal progress and optimize the sales process.
  • Task automation. Free your team from routine by focusing on strategic goals.

Configuration

  • CRM for call centers
  • NetHunt CRM: CRM in Gmail
  • Leads, funnels, automations
  • Mail + CRM = efficiency
  • Manage your business from Gmail
NetHunt CRM
№10

KeepinCRM

KeepinCRM: a simple CRM for SMEs. Manage clients, tasks, deals, inventory, and finances. Ideal for optimizing your call center processes, increasing productivity, and improving customer communication.

What you get

  • Convenient client management. Store all client information in one place for better communication.
  • Effective task management. Distribute and monitor your team's tasks easily and transparently.
  • Transparent deal management. Track every stage of sales and optimize the process.
  • Inventory and finance control. Manage your business's inventory and financial flows from a single interface.

Configuration

  • CRM for call centers
  • Clients
  • Tasks
  • Deals
  • Finances
KeepinCRM
Overall table

CRM systems comparison

# Platform Orientation Key features Trial Cost of services
1LP-CRMProduct business, e-commerce, servicesCustomer management, sales optimization, service managementFree version up to 50 orders per monthfrom $9/month
2CopperCall Centers, Small and Medium Businesses, AgentsCRM, Google Workspace, Analytics14-Day Free Trialfrom $29/mo per user
3amoCRMCall centers, small businesses, online salesMessengers, chat funnels, omnichannel14-day trialfrom $15/mo per user
4Freshworks CRM (Freshsales)Call centers, sales, customer serviceBuilt-in telephony, email marketing, AI assistantFree planfrom $9/month per user
5OneBox OSCall centers, business, managementCRM, ERP, telephony, inventory, document management, communicationSome applications are freefrom $1.99/mo (per 1000 records)
6Less Annoying CRMSmall business, call centers, salesClients, deals, communications30-day trial$19/mo per user
7SugarCRMB2B companies, call centers, sales departmentsFlexibility, customization, automationFree trialstarting at $49/mo per user
8NutshellB2B companies, call centers, sales departmentsCRM, email marketing, call center14-Day Trialfrom $16/mo per user
9NetHunt CRMCall centers, small businesses, sales teamsLead management, funnel visualization, automation14-day trialfrom $24/mo per user
10KeepinCRMSMEs, call centers, small businessesClients, tasks, deals, inventory, finances7-day trialfrom 290 UAH/user/month
Answers to questions

Answers to questions

? Which system better manages communications?
A system that optimizes customer interaction, automates processes, and provides analytics.
? How to choose the best software?
Choose based on functionality, scalability, integrations, and cost, considering your business needs.
? What are TOP 10 solutions?
This is a list of leading software products for optimizing the work of customer support and sales.
? How to increase operator efficiency?
Use tools for task automation, providing up-to-date information, and performance analysis.
? What are the benefits of using modern software platforms?
Increased customer satisfaction, improved conversion rates, reduced operational costs, and faster data access.