Take a step towards your CRM

Top 15 CRM Systems for Hotels

Optimize hotel management: best solutions for your business

Chart

Take a step towards your CRM

№1

LP-CRM

LP-CRM: a modern CRM for hotels that optimizes reservations, service, and guest loyalty. Efficient management of all operations from check-in to check-out. Increase your business efficiency with LP-CRM!

Key advantages

  • Increased loyalty. Increase guest satisfaction through personalized service and quick response to requests.
  • Work optimization. Efficiently manage reservations, staff, and resources for seamless establishment operation.
  • Sales increase. Offer profitable packages and services using data analytics for better offers.
  • Convenient management. Centralized access to all guest and operation information to simplify daily tasks.

Configuration

  • LP-CRM: hotel service 4.0
  • User-friendly CRM for hotels
  • Vacation automation
  • LP-CRM: business growth
  • Manage your hotel effectively
LP-CRM
№2

OneBox OS

OneBox OS: the single platform for hotel business management. Optimize processes, telephony, inventory, and document flow. Maximize efficiency and profit with OneBox OS!

Key advantages

  • Guest management. Centralized collection and analysis of customer data for personalized service.
  • Unified interface. Integrated management of business processes, communications, and documents.
  • Efficiency growth. Optimization of staff work and profit increase through automation.
  • Transparency of operations. Full control over all operations and finances for informed decision-making.

Configuration

  • CRM for hotels
  • Service automation
  • OneBox OS
  • All in one
  • Convenient management
OneBox OS
№3

Bitrix24

Bitrix24: A comprehensive solution for your hotel business. A all-in-one CRM, contact center, and workspace for efficient management of sales, guest communication, and projects. Optimize operations, increase loyalty and profitability.

Key advantages

  • A single space. Everything your team needs to work is gathered in one place.
  • Simpler accounting. Easily manage guest data and bookings.
  • Improved service. Provide customers with a personalized approach.
  • Effective sales. Optimize the process of attracting new guests.

Configuration

  • CRM for hotels
  • Booking optimization
  • Sales increase
  • Bitrix24 CRM
  • All in one
Bitrix24
№4

SalesDrive

SalesDrive: CRM for your hotel! Automate bookings, manage guests, integrate with payment and inventory systems. Optimize operations and increase customer loyalty with SalesDrive.

Key advantages

  • Booking management. Centralize all your orders for efficient management.
  • Loyalty increase. Improve customer interaction for repeat visits.
  • Operation optimization. Automate routine operations, freeing up time for service.
  • Visitor analytics. Understand guest needs for personalized offers.

Configuration

  • CRM for hotels
  • Hotel business
  • SalesDrive
  • E-commerce CRM
  • CRM for business
SalesDrive
№5

Insightly

Insightly: CRM + Projects for SMB. Optimize sales, task management, and communication. Powerful integrations for the hotel industry. Everything for your business growth!

Key advantages

  • Centralized data. All customer and booking information in one place.
  • Improved service. Quick access to interaction history for a personalized approach.
  • Relationship management. Build strong relationships with guests and partners.
  • Planning and control. Effectively manage projects and operations.

Configuration

  • CRM for hotels
  • Efficient management
  • User-friendly interface
  • Integrations
  • SMB solution
Insightly
№6

Zoho CRM

cloud CRM for hotels. Automate sales, marketing and service, improve customer loyalty and optimize operations. Increase occupancy and revenue with Zoho CRM.

Key advantages

  • Increased bookings. Efficient customer flow management and marketing campaign optimization to increase occupancy.
  • Improved service. Personalized approach to each guest, which increases loyalty.
  • Full control. Centralized access to all guest and operational information.
  • Sales analytics. Gain deep insight into sales and marketing effectiveness for informed decision-making.

Configuration

  • CRM for hotels
  • Sales automation
  • Hotel marketing
  • Customer service
  • Zoho CRM for hotels
Zoho CRM
№7

Odoo CRM

Odoo CRM - A powerful module for customer relationship management, integrated into the Odoo ERP system. Optimize sales, marketing, and service, gain full control over your hotel's customer base, improve loyalty, and increase profits. Your solution for an efficient hotel business!

Key advantages

  • Odoo Integration. Seamless integration with other business processes: from reservations to finance.
  • Efficient Management. Centralized tracking of customer interactions and improved service.
  • Personalization. Adaptation of functionality to the unique needs of your establishment.
  • Scalability. The system grows with your business, supporting expansion.

Configuration

  • CRM for Hotels
  • Odoo CRM: Comprehensive
  • Effective Customer Management
  • Full Sales Control
  • ERP Integration.
Odoo CRM
№8

Pipedrive

Pipedrive: CRM that helps hotels optimize sales. Visual pipelines and focus on deal conversion will ensure profit growth and effective customer management.

Key advantages

  • Customer management. Effectively manage all guest interactions and increase their loyalty.
  • Sales visualization. Track all deal stages thanks to clear pipelines.
  • Revenue increase. Optimize work with potential clients for maximum conversion potential.
  • Task automation. Free up staff from routine, focusing on service and business development.

Configuration

  • CRM for hotels
  • Deal conversion
  • Visual pipeline
  • Pipedrive
  • Sales
Pipedrive
№9

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) is an intelligent CRM for hotels that integrates telephony, email, and an AI assistant. Automate bookings, improve guest communication, and boost team efficiency. Optimize hotel management with advanced technology.

Key advantages

  • Convenient contact management. Easily find and manage guest information, their booking history, and preferences.
  • Increased sales. Effectively manage leads and improve sales of rooms and services.
  • Integrated telephony. Make and receive calls directly from the platform, keeping a complete communication history.
  • AI assistant. Get smart suggestions and automate routine tasks, freeing up staff time.

Configuration

  • CRM for hotels
  • Freshworks CRM
  • Built-in telephony
  • AI assistant
  • Email automation
Freshworks CRM (Freshsales)
№10

Capsule CRM

Capsule CRM: Easy management of contacts, deals, and hotel projects. Optimize team performance, increase efficiency, and improve guest experience. Easy-to-use CRM for your business.

Key advantages

  • Simple guest management. Maintain a database of all visitors, their preferences, and stay history.
  • Booking organization. Effectively control and plan room occupancy.
  • Service improvement. Provide a personalized approach to each guest.
  • Loyalty growth. Build strong customer relationships through attention to detail.

Configuration

  • Hotel CRM
  • Manage contacts
  • Deals and projects
  • Easy CRM
  • Capsule CRM
Capsule CRM
№11

Close

Close.com - CRM for sales departments that will help effectively manage calls and email campaigns. Optimize communication with hotel clients, increase bookings, and improve loyalty.

Key advantages

  • Increase in bookings. Expand your client base and optimize sales by focusing on calls and email communication.
  • Communication efficiency. Maximize results from every interaction with potential guests through personalized letters.
  • Sales analytics. Measure the effectiveness of the booking department's work and optimize sales strategies.
  • Convenient tool. Simplify the work of the sales team thanks to an intuitive interface and focus on calls.

Configuration

  • CRM for hotels
  • Booking optimization
  • Loyalty increase
  • Close: calls
  • Close: email sequences
Close
№12

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM for hotels. Optimize sales, build effective funnels, and get deep analytics to grow your business.

Key advantages

  • Sales growth. Maximize revenue through optimized processes and offers.
  • Service improvement. Provide guests with a personalized experience that fosters loyalty.
  • Detailed analytics. Make informed decisions based on deep data analysis.
  • Effective management. Optimize team operations and resources to achieve business goals.

Configuration

  • CRM for hotels
  • Service optimization
  • Sales increase
  • Salesforce
  • Leading analytics
Salesforce Sales Cloud
№13

NetHunt CRM

NetHunt CRM: your hotel business assistant. Manage leads, optimize sales funnels, and automate processes directly from Gmail. Increase booking efficiency and guest satisfaction.

Key advantages

  • Data centralization. All information about guests and bookings in one place, accessible anywhere.
  • Loyalty growth. Personalized approach to each client thanks to interaction history.
  • Effective sales. Manage requests and increase conversion thanks to process visualization.
  • Improved service. Respond promptly to inquiries and ensure a flawless guest experience.

Configuration

  • CRM for hotels
  • Hotel efficiency
  • NetHunt CRM
  • CRM in Gmail
  • Business automation
NetHunt CRM
№14

Agile CRM

Agile CRM - A versatile solution for hotels. It integrates sales, marketing, and service into a single interface, simplifying hotel business management and enhancing guest experience.

Key advantages

  • Sales growth. Attract more clients with effective marketing campaigns and personalized offers.
  • Improved service. Provide an exceptional guest experience by managing all inquiries and bookings in one place.
  • Efficient management. Optimize team operations by controlling all stages of customer interaction.
  • Unified interface. Combines sales, marketing, and service for seamless operation and quick access to information.

Configuration

  • CRM for hotels
  • Sales, marketing, service
  • Agile CRM
  • All-in-one
  • Service optimization
Agile CRM
№15

SuiteCRM

SuiteCRM: a flexible open-source CRM, ideal for hotels. Customize to your unique business needs: from bookings to guest loyalty. Take full control of your data and integrate with other systems. Expand functionality without extra costs!

Key advantages

  • Flexible customization. Adapt the software to your unique business needs.
  • Scalability. Grow with a tool that is easily expandable.
  • Open source. Full freedom for customization and integrations.
  • Management efficiency. Optimize customer interactions and internal processes for better service.

Configuration

  • CRM for hotels
  • Flexible customization
  • SuiteCRM
  • Open-source solution
  • Full control
SuiteCRM
Comparison

CRM comparison

# Platform Business type Functionality Free version Cost of services
1LP-CRMHotels, accommodation establishmentsReservations, service, loyaltyFree version up to 50 orders per monthfrom 9 $/month
2OneBox OSHotels, hostels, SPAManagement, optimization, profitPart of the applications is freefrom $1.99/month (per 1000 records)
3Bitrix24Hotel business, tourismCRM, contact center, workspaceFree planfrom $61/mo (5 users)
4SalesDriveHotel business, guest managementAutomation, management, loyalty14-day trialfrom 349 UAH/month
5InsightlySMB, hotel businessCRM, projects, integrations14-day trialfrom $29/month per user
6Zoho CRMHotels, restaurants, travel agenciesSales automation, marketing, service, customer loyalty, operations optimizationFree plan (up to 3 users)from $20/mo per user
7Odoo CRMHotels, restaurants, travel agenciesSales, marketing, serviceOne App Free (CRM Free)from €24.90/month per user
8PipedriveHotels, travel agenciesPipelines, conversion, growth14-day trialfrom $14.90/mo per user
9Freshworks CRM (Freshsales)Hotels, restaurants, tourismTelephony, Email, AI assistantFree planfrom $9/month per user
10Capsule CRMHotels, restaurants, travel agenciesContacts, deals, projectsFree planfrom $18/month per user
11CloseHotel business, hotel chainsCall management, email campaigns, communication optimization14-day trialfrom $49/month per user
12Salesforce Sales CloudHotels, hotel businessSales management, lead generation, analytics30 days testfrom $25/mo per user
13NetHunt CRMHotel business, booking, serviceLead management, funnel optimization, process automation14-day trialfrom $24/month per user
14Agile CRMHotels, restaurants, resortsSales, marketing, serviceFree plan (up to 10 users)from $8.99/mo per user
15SuiteCRMHotels, hotel and restaurant businessBookings, loyalty, controlOpen-source software (free)from $0/mo (self-hosted)
FAQ

FAQ

? What is guest engagement management software?
It is a comprehensive solution for optimizing customer interaction, bookings, and service.
? Why does a hotel need such software?
It helps improve service, increase guest loyalty, and automate routine processes.
? What are the benefits of leading software solutions?
They offer powerful tools for marketing, analytics, and effective guest data management.
? How to choose the best option for my business?
Consider the size of the establishment, budget, required functionality, and user reviews.
? Is there a rating of the best software solutions?
Yes, there are lists that rank leading tools by their capabilities and effectiveness.